Privacy Policy

Information We Collect

We may collect personal information you provide directly to us, including:

• Name, company name, and contact details (email address, phone number, mailing address).
• Account details such as username, login credentials, and profile information.
• Order, quote, invoice, payment, and service-related business records.
• Information submitted through forms, support requests, signatures, and communications.
• Technical information such as browser type, device details, IP address, and usage data.

How We Use Collected Information

We use collected information to:

• Provide, operate, and improve our services and website.
• Process registrations, orders, invoices, and customer requests.
• Communicate transactional updates, service notices, support responses, and SMS messages you have opted in to receive.
• Protect against fraud, unauthorized access, and legal/compliance risks.
• Maintain records and perform analytics to improve service quality.

SMS and Text Message Privacy

If you choose to opt in to SMS or text communications from Roqit, we collect your mobile phone number and messaging consent. We use that information only to send the operational SMS communications you have authorized, such as delivery assignments, pickup and delivery information, dispatch updates, cancellations, and related service notifications.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance. You may also change SMS notification preferences in your Roqit account.

How We Share Information

We do not sell personal information. We may share personal information only as needed to:

• Provide services through trusted vendors and processors acting on our behalf.
• Comply with legal obligations, lawful requests, or enforceable governmental demands.
• Protect rights, safety, property, and the integrity of our services.
• Support a business transfer such as merger, acquisition, or asset sale.

Those sharing practices do not apply to SMS. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Choices

• You may opt out of marketing emails using unsubscribe options in those messages.
• You may opt out of Roqit SMS messages at any time by replying STOP or by changing your SMS notification preferences in your Roqit account.
• You may reply HELP to an SMS message for assistance.
• You may contact us to update or correct account and contact information.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact Coyote Rock, LLC at https://gotoroqit.com, reply HELP to a Roqit SMS message, or use Support in your Roqit account.

For service terms, please review our Terms and Conditions.